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Knowledge base
General
FAQ
41
How to send messages from Bizbond ?
What is Sender ID?
How to Blacklist Data in EMM ?
What is Harvest Error ?
What to do when we get Invalid Placeholder error or Invalid Primary key error while uploading data in a list?
View all 41
Getting Started
0
Netcore Support Team
0
Videos
1
Blacklisting and Whitelisting of Contacts in Smartech
CEE
Insights
5
Kindly explain what is the purpose of “Revenue Dashboard”?
Why are reports of few journeys missing in the report received from Report Scheduler?
How to schedule report automatically for daily/weekly/monthly?
I am not getting the delivered count for my promotional SMS
IAM campaign id - not showing to a particular user.
FAQs
121
I am not able to expand the App Push Notification received on my Device. Why could this be?
Can we copy segments, the way we can copy journeys?
What could be the reasons for a Smartech account to be disabled?
I recently came across “Smart attributes” as separate attributes of contacts. What exactly are smart attributes?
Can the primary key of an Smartech account be changed after initially setting up?
View all 121
Campaign
17
Can I post and communicate to customers via social media platforms like Facebook and Twitter?
Can WhatsApp be Utilized as a channel on Smartech Journeys?
Whats New in Journey 2.0 from the existing Journey Builder?
What is the Text limit for an Android app push excluding Image?
How to execute A/B split campaign
View all 17
Best Practices
2
Tips and tricks to boost user engagement on Apps
How can Product Managers Increase App Engagement via Smartech
Assets
3
Is the Netcore SDK stable? What steps are we taking to ensure stability? How long does it take to integrate Netcore SDK?
Does Smartech SDK have any impact performance of a App?
How to add SFTP details on the panel for report dump?
Hansel
4
The device is not getting paired with the Hansel panel
Extending the upper limit of the segment data duration for client side segment that we capture from 7 days to 90 days
Need to change the admin for PX panel.
Nudges not visible on website
Playbooks - Dashboards
0
Playbooks - Engage
10
Incorrect Communication Delivered via Journey
In-App Message Not Getting Rendered
Responses Not Being Stored in Web Message
Web Message Not Visible
Web Message Size Incorrect in Preview Page
View all 10
Playbooks - Audience
1
Data invisible post successful Offline Activity
Playbooks - Content
0
Playbooks - Analytics
0
Playbooks - Settings
3
Facebook Custom Audience - URL Blocked
Replicate DNS from CPaaS to CEE for Promotional Emails
“Attention Required” Webhook concern
Playbooks - Profile
0
Playbooks Index
1
Playbook Index
Playbooks - Misc
3
How to Increase the Validity of a CEE Account
SFTP Data Upload Failure
How to Give Access for Google Postmaster in all 4 accounts
Playbooks - Task (CEE UI)
22
How to Add a Sender Domain
Creating a Sub-user and Access Management
How to add AMP Sender ID
How to Enable Campaign Slicing
How to Reset a User Password
View all 22
Mobility - (BizBond/BulkSMS API)
FAQ's
24
Single SMS Template Configuration on Netcore portal (BizBond/SMS API)
How to Blacklist Mobile number
How to check SMS balance in Bizbond for Prepaid accounts?
What is Transactional and Promotional message?
How to update PEID on Bizbond portal?
View all 24
Reports
8
How to download the delivery reports from Bizbond?
What is Mobile Search option under 'Reports'? How to use it?
What is difference between SMS and Message count in Executive Summery reports?
How to download Missed Call report from Responage?
How to download Rapid Response report from Bizbond?
View all 8
DLT - TRAI Regulation
4
Complete guide to troubleshoot sms delivery issues caused due to DLT Content Scrubbing
Steps to follow on DLT Platform
DLT Escalation matrix
Frequently Asked Question on DCA (digital consent acquisition)
NetcoreCloud Email API
Getting Started
20
What is Sender Domain?
How do I start sending email?
What is a dedicated IP? How can I get dedicated IPs?
How to add sender domain
How the domain approval works on pepipost?
View all 20
General queries on Sub account
11
What is a Subaccount? What are the benefits?
How to create Subaccount?
How many Subaccounts can I add to my account?
Can I add multiple users by using same email address?
How do I allocate email credits to Subaccount?
View all 11
Webhooks
8
What is Webhooks?
How to configure webhooks?
How to test and debug Webhooks?
What happens if my Webhook URL is down or can’t accept requests?
What are the different Webhooks format?
View all 8
Error Codes
1
Error Codes
Sending Domain
7
What is DKIM?
Know about different Domain Statuses
My sender domain was rejected, what should I do?
Requirements For Sending Domains
What will happen if I delete a domain?
View all 7
SMTP Docs
8
Should I integrate with SMTP or API?
How to do SMTP Integration ?
How to integrate with different mail server ?
How to integrate your mail clients?
How to pass Unique Arguments in each SMTP emails?
View all 8
FAQ
2
Unable to send emails using Wordpress WP MAIL SMTP plugin
More FAQs
Live Feed
16
What is Requested Date/Time?
For how much period, the live feed data will be accessible?
What is email size? And what should I know about it?
What is the difference between a hard and a soft bounce?
What is Server Remarks? or What does the Remarks column indicate?
View all 16
Subusers
10
Introduction to Subuser accounts
Is there any limit on how many sub-user accounts one can create?
How to control the sending quota for a Sub-user account?
Can I add multiple subaccount users by using same email address?
How do I allocate email credits to Subaccount?
View all 10
Billing
14
What is Earned email credits? And, how this gets accumulated?
How the billing cycle works?
What if my email credits are exhausted?
Do I have to pay anything in Forever Free Plan?
What is Earned email credits?
View all 14
Tags
3
How to use Tags in email?
How to Use Tags in Netcore Email API?
How to pass unique arguments in each SMTP email?
Settings
3
What is bounce notification? And, how does it works?
What is BCC Mailing?
What is Customize unsubscribe page/link and why it is required?
Dedicated IP
31
What is a Dedicated IP?
Why should I purchase a dedicated IP address?
How can I purchase an IP?
Why am I unable to purchase an IP?
How many IPs can be I purchase?
View all 31
Manage Users
4
What is a manage user?
How to create a user?
What do you mean by Team in manage users?
How to create a Manage user?
Sub Account
11
What is a Subaccount? What are the benefits?
How to create Subaccount?
How many Subaccounts can I add to my account?
Can I add multiple users by using same email address?
How do I allocate email credits to Subaccount?
View all 11
Security
5
What are the security features available on Pepipost?
Is Pepipost/Netcore email API GDPR compliant?
Two Factor Authentication - Google Authenticator
Two Factor Authentication - OTP over Email
What is "Encryption" in Netcore email API?
Encryption
4
What do you mean by data encryption & what kind of encryption Pepipost supports for storing the reports?
How do I enable Encryption?
What do I need to consider before enabling Encryption?
Can I disable Encryption?
Email Deliveribility
19
What is this SPF and DKIM authentication all about?
What is custom envelope?
What is bounce notification? And, how does it works?
What is email size? And what should I know about it?
Can i send a BCC of all my emails via Pepipost?
View all 19
Sandbox
8
How to add authorized email-ids to Sandbox?
How many emails I can send using sandbox?
How many email-ids I can add for sending emails using Sandbox?
Where can I find API credentials of Sandbox environment of my Netcore account.?
Where can I find my SMTP credentials for Sandbox?
View all 8
Reports
10
What are the definitions of email delivery status is shown on pepipost panel ?
What are the various ways to search live feed data?
How do I download the reports data from livefeed?
My emails are shown as Dropped? Why?
What is the “unknown reason” in remarks when an email is bounced? How can I know more details on this ?
View all 10
Pricing and Payment
11
Does my email credits have any expiry or validity period?
How can I upgrade my plan?
How can I downgrade my plan?
What is the validity of a free plan or trial period?
Can I choose to switch to free plan after subscribing to a paid plan?
View all 11
Warmup
11
How can I increase my daily limit during warmup period?
What do you mean by daily limit?
What if I don’t want to follow the warm-up plan?
What is my current warm-up slab? Or how do i see my current daily limit?
Does the warm-up plan is domain wise or account wise?
View all 11
Sender domain Validation & approval
14
Why DNS changes are required?
What is the use of custom envelope domain?
How to do Pepipost DNS settings with Godaddy?
How to do Pepipost DNS settings with Hostgator?
How to do Pepipost DNS settings with Cloudflare?
View all 14
SMTP integration
16
How to retrieve my SMTP password?
I am getting an error - "sender address rejected" while sending emails over SMTP
I am getting the error - "authentication failed" while sending emails over SMTP ?
I am getting an error - "Client host rejected" while sending emails over SMTP?
I am getting an error - "Sender address rejected: not logged in" while sending emails over SMTP?
View all 16
API Integration
11
Are there sample codes available for specific languages to send emails over?
How do I retrieve my API key?
I am getting error like "Invalid API key or JSON format" while sending emails over API? how to fix the same?
Can I use multiple sending domains to send emails using API?
Can I disable Open tracking/click tracking for specific emails while using API?
View all 11
Suppression
5
How can I blacklist an email address?
How can I Whitelist an email address?
I am not able to find a user email id within suppression?
My emails are shown as dropped with remarks as "Email id blocked"?
How can I Whitelist an email address on Netcore email API?
EMM-BPA
2
How to Delete Drop users from BPA campaigns.
Bulk Personalization campaigns suspended due to pdf mis-match
Whatsapp
Getting Started
11
How many services do Netcore offer with WhatsApp Business API as a solution?
Do we need a Facebook business manager account to use whatsapp business? If yes, then why is it mandatory?
Can I use a phone number that is already on WhatsApp?
Can I run multiple WhatsApp Business API Clients with the same phone number?
Can we use toll free numbers as my whatsapp number?
View all 11
Accepting Netcore WA request
2
Whats the first step using which Netcore can start sending messages on behalf of my brand?
How do i get my business manager verified?
Registrations
1
Are there any sandbox API available with netcore to test WhatsApp Business API?
Quality rating and message limits
6
What does Quality Rating in Whatsapp mean ?
What are the different status in Whatsapp for phone numbers that refer to its connectivity ?
What is Notification in Whatsapp ?
What is Messaging Limit in Whatsapp ?
How can we increase the messaging limit ?
View all 6
Message templates
12
What content types are supported for messages in Whatsapp ?
Can Whatsapp messages be formatted ?
Can business send promotional/marketing Whatsapp messages via API ?
What are the reasons for rejection of Whatsapp Message Templates ?
What is the maximum number of Whatsapp templates allowed per account ?
View all 12
Media in whatsapp
3
What are the media file size limits in Whatsapp ?
What media are currently supported in Whatsapp ?
How can I send images as an album in Whatsapp ?
Miscellaneous queries
6
What happens when a customer's phone number changes?
What happens when a customer's phone number becomes inactive ?
What is the logic of “customer care window”? What is the duration?
What happens if communication is sent to Non Opt In customers?
Can we ask for subscriptions to non-opted in users when they initiate a conversation in WhatsApp ?
View all 6
Billing
3
New Billing : conversation-based pricing: Effective June 1, 2023
What happens if I send templates of different categories in the same 24-hour conversation window?
What are conversations? How do we define conversations?
DE
DE Team
4
Automation emails Issues
DKIM Errors
DMARC Failures
Unsuccessful delivery of emails
