Netcore Cloud

Getting Started 14

• How many services do Netcore offer with WhatsApp Business API as a solution?
• Do we need a Facebook business manager account to use whatsapp business? If yes, then why is it mandatory?
• Can I use a phone number that is already on WhatsApp?
• Can I run multiple WhatsApp Business API Clients with the same phone number?
• Can we use toll free numbers as my whatsapp number?

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Accepting Netcore WA request 2

• Whats the first step using which Netcore can start sending messages on behalf of my brand?
• How do i get my business manager verified?

Registrations 1

• Are there any sandbox API available with netcore to test WhatsApp Business API?

Quality rating and message limits 6

• What does Quality Rating in Whatsapp mean ?
• What are the different status in Whatsapp for phone numbers that refer to its connectivity ?
• What is Notification in Whatsapp ?
• What is Messaging Limit in Whatsapp ?
• How can we increase the messaging limit ?

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Message templates 12

• What content types are supported for messages in Whatsapp ?
• Can Whatsapp messages be formatted ?
• Can business send promotional/marketing Whatsapp messages via API ?
• What are the reasons for rejection of Whatsapp Message Templates ?
• What is the maximum number of Whatsapp templates allowed per account ?

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Media in whatsapp 3

• What are the media file size limits in Whatsapp ?
• What media are currently supported in Whatsapp ?
• How can I send images as an album in Whatsapp ?

Miscellaneous queries 6

• What happens when a customer's phone number changes?
• What happens when a customer's phone number becomes inactive ?
• What is the logic of “customer care window”? What is the duration?
• What happens if communication is sent to Non Opt In customers?
• Can we ask for subscriptions to non-opted in users when they initiate a conversation in WhatsApp ?

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Billing 3

• New Billing : conversation-based pricing: Effective June 1, 2023
• What happens if I send templates of different categories in the same 24-hour conversation window?
• What are conversations? How do we define conversations?

Live feed 11

• How can I check detailed Whatsapp message delivery logs on the CPaaS panel?
• How can I find Whatsapp message logs for the user with number 91xxxxxxxx?
• Can I get a template-based detailed report for whatsapp messages from the CPaaS panel?
• What is the message ID in the Live Feed section for Whatsapp API platform?
• Can you explain the various whatsapp message delivery statuses (Sent, Read, Delivered, Failed, Not Sent) available within the live feed section?

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