Prerequisites for Better resolution:

  • CEE Account Login Credentials

Initial Verification Steps to be Followed:

  1. Confirm Campaign Slicing Requirement:
    • Ensure that the request for campaign slicing has been confirmed.

Steps to be Followed:

  1. Step 1: Log in to the CEE Account:

    • Log in to the respective CEE account using the provided credentials.
    • Navigate to Profile -> Account Configuration.
    • Screenshot:

       

  2. Step 2: Search for Campaign Slicing:

    • In the Account Configuration section, search for the "Campaign Slicing" option.
    • Screenshot:


  3. Step 3: Enable Campaign Slicing:

    • Click on "Enable" to activate campaign slicing for the account.
    • Screenshot:


Resolution / Next Steps:

  1. [Reason 1]:

    • Inform the client of the changes made.
    • Provide Screenshot

  2. [Reason 2]:

    • If there are any issues with enabling campaign slicing, escalate to cross-functional teams to investigate further.
    • Provide findings by sharing relevant details like Problem statement, Logs, Screenshots, Reference cases.

Escalation Path:

  1. Initial Verification:

  2. Further Investigation by Helpdesk:

    • If the issue persists after enabling campaign slicing:

      • CAT Escalation:

        • Escalate to: SME
        • Contact: SME1 / SME2
        • Email: Ticket with internal note and investigation
        • Slack Channel: [Your respective channel within Support]

      • Cross-functional Escalation:

        • Escalate to: Cross-functional Teams
        • Contact: SRE
        • Email: Child ticket to the appropriate team
        • Slack Channel (Only for escalation): [Your respective channel with Cross Functions]

Feedback on Playbook:

Please provide your feedback on the playbooks using the following link: Feedback Form