I am not able to expand the App Push Notification received on my Device. Why could this be?
Hello, Expanding the App Push Notification (APN) received on a device is called as Big Text feature. If you are unable to receive to expand the APN ...
Fri, 10 Apr, 2020 at 3:52 PM
Can we copy segments, the way we can copy journeys?
Yes, you can copy segments as well. On hovering over a particular segment, you would see the option to copy the segment. The following screenshot is for...
Mon, 13 Apr, 2020 at 6:23 PM
What could be the reasons for a Smartech account to be disabled?
You try to login one day on your Smartech account and you come across the following screen -  Below are the reasons, you will come across a screen ...
Mon, 13 Apr, 2020 at 6:29 PM
I recently came across “Smart attributes” as separate attributes of contacts. What exactly are smart attributes?
In Smartech, we have 3 types of user attributes - System, Custom and Smart. By default, the Smartech provides 13 System Attributes (First Name, Last, Na...
Mon, 13 Apr, 2020 at 7:49 PM
Can the primary key of an Smartech account be changed after initially setting up?
No. Primary key of a Smartech account cannot be changed once an account is set up. It is very important to set up the Primary key of an account right be...
Mon, 13 Apr, 2020 at 7:55 PM
Can Frequency capping and Set limit work together?
No. Frequency Capping and Set Limit do not work together.
Tue, 14 Apr, 2020 at 5:11 PM
What is frequency capping & how can we use it in Smartech?
Frequency capping is the maximum number of communications that a contact can receive for each channel within the specified time period. If the limit is rea...
Tue, 14 Apr, 2020 at 9:32 PM
Is Smartech GDPR compliant ?
Smartech does enables its users to comply with GDPR. To read more regarding the same please refer to our blog - Looking at Marketing through the GDPR Le...
Wed, 15 Apr, 2020 at 3:14 PM
Is the Custom detailed report /scheduled reports, job details come under the Logs section on the panel
Sun, 13 Dec, 2020 at 7:12 PM
Where I can get the logs for scheduled reports
On remote stm server.  scheduled reports executed through a remote server.
Sun, 13 Dec, 2020 at 7:15 PM