FAQs

Can the primary key of an Smartech account be changed after initially setting up?
No. Primary key of a Smartech account cannot be changed once an account is set up. It is very important to set up the Primary key of an account right be...
Mon, 13 Apr, 2020 at 7:55 PM
Can Frequency capping and Set limit work together?
No. Frequency Capping and Set Limit do not work together.
Tue, 14 Apr, 2020 at 5:11 PM
What is frequency capping & how can we use it in Smartech?
Frequency capping is the maximum number of communications that a contact can receive for each channel within the specified time period. If the limit is rea...
Tue, 14 Apr, 2020 at 9:32 PM
Is Smartech GDPR compliant ?
Smartech does enables its users to comply with GDPR. To read more regarding the same please refer to our blog - Looking at Marketing through the GDPR Le...
Wed, 15 Apr, 2020 at 3:14 PM
Is the Custom detailed report /scheduled reports, job details come under the Logs section on the panel
No
Sun, 13 Dec, 2020 at 7:12 PM
Where I can get the logs for scheduled reports
On remote stm server.  scheduled reports executed through a remote server.
Sun, 13 Dec, 2020 at 7:15 PM
What is the audit log file path
/net/tmp/audit_log/client_name/audit_log.log
Sun, 13 Dec, 2020 at 8:43 PM
Do we provide historical data to the client.
The latest 18 months data we kept at netcore end and that we can provide to the client. Data Format  - As per report formats available in the smartech panel...
Sun, 13 Dec, 2020 at 8:47 PM
What is default email campaign size we allow in campaign
100 KB
Sun, 13 Dec, 2020 at 8:49 PM
What is Default API limit for any smartech panel
10000 API calls per Day
Sun, 13 Dec, 2020 at 8:49 PM