Netcore Cloud

FAQs 115

• Can the primary key of an Smartech account be changed after initially setting up?
• Can Frequency capping and Set limit work together?
• What is frequency capping & how can we use it in Smartech?
• Is Smartech GDPR compliant ?
• Is the Custom detailed report /scheduled reports, job details come under the Logs section on the panel

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Campaign 17

• Can I post and communicate to customers via social media platforms like Facebook and Twitter?
• Can WhatsApp be Utilized as a channel on Smartech Journeys?
• Whats New in Journey 2.0 from the existing Journey Builder?
• What is the Text limit for an Android app push excluding Image?
• How to execute A/B split campaign

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Hansel 4

• The device is not getting paired with the Hansel panel
• Extending the upper limit of the segment data duration for client side segment that we capture from 7 days to 90 days
• Need to change the admin for PX panel.
• Nudges not visible on website

Playbooks - Engage 10

• Incorrect Communication Delivered via Journey
• In-App Message Not Getting Rendered
• Responses Not Being Stored in Web Message
• Web Message Not Visible
• Web Message Size Incorrect in Preview Page

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Playbooks - Audience 1

• Data invisible post successful Offline Activity

Playbooks - Settings 3

• Facebook Custom Audience - URL Blocked
• Replicate DNS from CPaaS to CEE for Promotional Emails
• “Attention Required” Webhook concern

Playbooks Index 1

• Playbook Index

Playbooks - Misc 3

• How to Increase the Validity of a CEE Account
• SFTP Data Upload Failure
• How to Give Access for Google Postmaster in all 4 accounts

Playbooks - Task (CEE UI) 22

• How to Add a Sender Domain
• Creating a Sub-user and Access Management
• How to add AMP Sender ID
• How to Enable Campaign Slicing
• How to Reset a User Password

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