Miscellaneous queries

Miscellaneous queries

What happens when a customer's phone number changes?
Your business does not get notified when a customer changes their WhatsApp phone number. When you use the contacts node, the status for that number will be ...
Fri, 10 Jul, 2020 at 6:09 PM
What happens when a customer's phone number becomes inactive ?
If a customer's phone number becomes inactive, but the customer is still using WhatsApp, the customer will continue to have access to WhatsApp until/if...
Fri, 10 Jul, 2020 at 6:10 PM
What is the logic of “customer care window”? What is the duration?
If customer initiate a message then there a window of 24 hrs per customer at which business can send any kind of message. This window is rolling window. For...
Fri, 10 Jul, 2020 at 6:11 PM
What happens if communication is sent to Non Opt In customers?
The health of a number is determined by how many customers block the number. In an instance, where non-opt in customers receive communication from a busines...
Fri, 10 Jul, 2020 at 6:24 PM
Can we ask for subscriptions to non-opted in users when they initiate a conversation in WhatsApp ?
No, Whatsapp requires the opt ins from any channels other  than whatsapp.
Fri, 10 Jul, 2020 at 6:26 PM
Will the clients be able to view or download the conversation history from any UI ?
Yes, this feature is available in Pepipost. To get the actual navigations, request for a Product Demo.
Fri, 10 Jul, 2020 at 6:30 PM