# Operator DLT name : Vilpower
DLT login URL: https://www.vilpower.in/
User manuals: https://www.vilpower.in/manuals/
Escalation matrix: https://www.vilpower.in/supportmatrix/
Name | When to reach | Contact | Email id |
Group ID | 0 - 48 hrs | 9619500900 | support@vilpower.in |
Wasim Ahmed | > 48 Hrs | 9154320201 | wasim.ahmed@vilpower.in |
Rajender R | > 72 hrs | 9154320202 | rajender.r@vilpower.in |
Saravana S | > 120 Hrs | 9866774199 | saravana.s@vodafoneidea.com |
| Alexander Mathai | > 120 Hrs | 9702004207 | alexander.mathai@vodafoneidea.com |
# Operator DLT name : Reliance Jio
DLT login URL: https://trueconnect.jio.com/#/home/entity-registration
User Manual: https://trueconnect.jio.com/#/home/User-Guide
Escalation matrix: jio.ISOMCCSupport@ril.com
# Operator DLT name : Airtel
DLT login URL: https://www.airtel.in/business/commercial-communication/home
User manuals: https://www.airtel.in/business/commercial-communication/help
Escalation matrix: https://www.airtel.in/business/commercial-communication/help
Level 1 | dlt.care@airtel.com |
Level 2 | Nafees Khan (a_nafees1.khan@airtel.com) |
Level 3 | Manish Mehra (manish.mehra@airtel.com |
# Operator DLT name : Smartping
DLT login URL: https://smartping.live/entity/login
User manual: https://smartping.live/entity/help
Escalation matrix: dlt.helpdesk@stpl.ai
# Operator DLT name : BSNL
DLT login URL: https://www.ucc-bsnl.co.in/
User Manual: https://www.ucc-bsnl.co.in/manuals/
Escalation matrix: N/A
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