The Playbook Index has been created for readers to find specific information or topics within the Playbooks created by listing keywords or topics.

 

Playbooks can be accessed and viewed by clicking this link.

 

Folders created for Playbooks are organised as per the CEE Menu structure. The Playbooks created will be present in the respective section where the Feature is present.

 

Example - 

  1. Webhooks failure playbook will be seen in the folder ‘Settings > Webhooks’.
  2. APN not delivering through Journey playbook will be seen in the folder ‘Engage > Journey’.

 

The Terms are listed in order of how the menu appears on our CEE product.

 

Index:


Playbooks - Dashboard




Playbooks - Engage


    Campaign

  1. App Push Notification Campaign Suspension

    Journey

  1. Incorrect Communication Delivered via Journey
  2. Dataset-Based Communication Not Triggered (0 Sent)
  3. WhatsApp Not Getting Delivered Through Journey
  4. WhatsApp Clicks Are Not Getting Tracked


    On-site

  1. In-App Message Not Getting Rendered
  2. Responses Not Being Stored in Web Message
  3. Schedule TSDA Banner for Star Media
  4. Web Message Not Visible
  5. Web Message Size Incorrect in Preview Page
  6. Web Message Size Is Incorrect on Website
  7. Web Message Template Appearing Small



Playbooks - Audience

  1. Data Not Populating despite Success Response from Offline Activity
  2. SFTP Data Upload failure


Playbooks - Content


Playbooks - Analytics


Playbooks - Settings

  1. Facebook Custom Audience - URL Blocked
  2. Replicate DNS from CPaaS to CEE
  3. Webhook error - Attention Required
  4. Device Not Getting Paired with Hansel Account


Playbooks - Profile


Playbooks - Misc

  1. How to Increase the Validity of a CEE Account
  2. How to Give Access for the Postmaster in All Four Accounts


Playbooks - Task (UI)

  1. How to Add a Sender Domain on CEE Account
  2. Creating a Sub-user and Access Management
  3. How to add AMP Sender ID on CEE account
  4. How to Enable Campaign Slicing
  5. How to Reset a User Password
  6. How to Enable Sandbox in CEE Account
  7. How to Enable Onsite Listing
  8. How to Enable Web Message 2.0 in CEE Account
  9. How to Enable Audience 2.0 in CEE Account
  10. How to Enable User Data Table in CEE Account
  11. How to Modify Email or Mobile in CEE Account
  12. How to Enable Role-Based Access Control (RBAC)
  13. How to Enable STO (Send Time Optimization), SLO (Subject Line Optimization), and SLG (Subject Line Generator)
  14. How to perform Mailscore on a list
  15. How to Blacklist or Whitelist a User on CEE Account
  16. How to Verify DNS Records for a Email Domain on CEE
  17. How to Enable Preferred Channel
  18. How to Add and Verify a Reply-to Email ID
  19. How to Increase API Call Limit

  20. How to Enable APN Best Effort

  21. How to Enable APN App Inbox

  22. How to Enable Frequency Capping



Playbooks - Task (Support UI) (Access only with CAT)

  1. How to Increase the Email Size
  2. How to Increase Attribute Limit
  3. How to Add Generation Delay to control email speed

  4. How to Increase a CEE Account/panel Validity

  5. How to Delete Attributes



 

Feedback Form:

Please provide your feedback on the playbooks using the following link: Feedback Form.