If customer initiate a message then there a window of 24 hrs per customer at which business can send any kind of message. This window is rolling window. For such message opt-in is NOT required. Any customer can initiate and message over whatsapp and do the conversation. Example - If 919930609609 has said HI at 9 AM at 15 Aug then business can send reply by 9 AM till 16 Aug.
What is the logic of “customer care window”? What is the duration? Print
Modified on: Fri, 10 Jul, 2020 at 6:11 PM
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