FAQs

How to check/change time zone of Smartech panel?
You can check what it the panel's time zone or it can be changed as well. Timezone impacts each and every page of the panel. This is something which...
Thu, 22 Jul, 2021 at 5:26 PM
What is PEID error while uploading the SMS template in the Smartech panel?
Your PEID is the Entity unique ID which is received from DLT after Entity registration is approved. PEID means the Registration number of DLT, which you wil...
Wed, 4 Aug, 2021 at 1:03 PM
How to customize the Footer or to modify the content of the unsubscribe line
You can follow the below steps to do the same:             1) Login to the panel   &nb...
Wed, 4 Aug, 2021 at 10:42 AM
How to use or create a countdown timer?
This feature is used to add the timer in the HTML file.       Please find the below steps:       1...
Wed, 4 Aug, 2021 at 12:28 PM
How to whitelist the Email ID in your Smartech panel ?
In any of your previous campaigns, if the user marked the mail as SPAM or abuse or unsubscribed or the email to that user hard bounced or the user was manua...
Wed, 4 Aug, 2021 at 6:46 PM
How do I check the remaining credits in my Smartech panel?
Please follow the below steps to check the balance credits in your Smartech panel:       1) Login to the Panel   &...
Fri, 6 Aug, 2021 at 5:14 PM
While login I am facing password mismatch issue in Smartech.
Kindly use the below steps to reset your Smartech login password: 1) Click on the Forgot password option.     2) Enter your A...
Fri, 6 Aug, 2021 at 5:38 PM
How do I add a new sender domain in the panel?
You can follow the below steps to add the domain in your panel             1) Login to your Smartech...
Fri, 6 Aug, 2021 at 6:14 PM
How to create an custom attribute in the panel?
Attributes are characteristics of your contacts. System Attributes are Smartech-defined attributes and Custom Attributes are the ones that you can define. ...
Tue, 17 Aug, 2021 at 10:19 AM
How to upload SMS template in the Smartech panel?
Below are the steps to upload SMS template in the panel: 1) Login to the panel 2) Click on Content --> Template --> SMS 3) Click on Create New Tem...
Thu, 19 Aug, 2021 at 9:25 AM