FAQs

In Email 2.0 there is no drop-down available to select the exclude List/Segment.
If there is no suppression List/Segment created in your panel then there will be no dropdown shown under exclude contacts. You will have to first create ...
Thu, 3 Mar, 2022 at 6:11 PM
The slice and send option is greyed out for my Smartech panel
We would like to update that when frequency capping is enabled slice and sent feature wont work, please disable frequency capping then slice and send f...
Thu, 3 Mar, 2022 at 6:16 PM
Why total SMS per contacts coming to 3 even when the SMS text is 160 char?
When we copy-paste the content, hidden junk characters get added to the content and the character count get increased. In order to avoid the same, w...
Thu, 3 Mar, 2022 at 6:28 PM
How to change or Edit the page title for the Smartech panel?
Kindly follow the below steps: 1) Login to the panel 2) Click on Admin --> Misc --> Whitelabel 3) Against the Page Title mention the name and Cl...
Mon, 28 Mar, 2022 at 12:48 PM
How to Blacklist Data in your SMARETCH panel?
We are glad to apprise you that you can now blacklist the data yourself by following the below steps: 1) Login to the panel 2) Click on “Data -->...
Wed, 30 Mar, 2022 at 5:11 PM