In any of your previous campaigns, if the user marked the mail as SPAM or abuse or unsubscribed or the email to that user hard bounced or the user was manually blacklisted then the Email ID is blacklisted from all the Lists. No Broadcast is sent again to that Blacklisted Contact.


Please find below the steps to white-list the Email ID in your Smartech panel:


1) Login to the panel

     

 2) Click on Data -->  Contacts --> All Contacts



3) Select the ATTRIBUTE as EMAIL, condition as Is, mention the Email ID in the Attribute Value Text box that needs to be        whitelisted and Click on Search.



4) Mouse Hover the details received and Click on whitelist.



5) Select the Email ID check box, mention the reason for whitelisting and Click on save.



 

6) Click on OK button




NOTE: Bulk white-listing option is not available in the panel. You will have to white-list one Email ID at a time.