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FAQs

What is the audit log file path
/net/tmp/audit_log/client_name/audit_log.log
Sun, 13 Dec, 2020 at 8:43 PM
Do we provide historical data to the client.
The latest 18 months data we kept at netcore end and that we can provide to the client. Data Format  - As per report formats available in the smartech panel...
Sun, 13 Dec, 2020 at 8:47 PM
What is default email campaign size we allow in campaign
100 KB
Sun, 13 Dec, 2020 at 8:49 PM
What is Default API limit for any smartech panel
10000 API calls per Day
Sun, 13 Dec, 2020 at 8:49 PM
Does Addsync API update the user details?
No. Addsync API a sync API only adds the new user into the system
Sun, 13 Dec, 2020 at 8:50 PM
Does Addsync API add the user which is already there in the system with the disabled flag as ‘0’
No. Addsync API a sync API which only adds the new user into the system
Sun, 13 Dec, 2020 at 8:52 PM
API Add call giving success but contact not adding in the list
 Add call is async call and process the request in a queue but returns the request-id for the call.  To get the status of the request. we have to use the ge...
Sun, 13 Dec, 2020 at 8:52 PM
How the Set Limit functionality works for Email
For Email- If there are 1000 users in the targeted list and we apply a set limit of 100. The campaign will get targeted to the 100 users. After that, if we ...
Sun, 13 Dec, 2020 at 8:53 PM
How the Set Limit functionality works for SMS
For SMS-  If there are 1000 users in the targeted list and we apply a set limit of 100. The campaign will get targeted to the 100 users. After that, if we w...
Sun, 13 Dec, 2020 at 8:54 PM
Does Html IFrame support in email
IFrame is not supported.
Sun, 13 Dec, 2020 at 8:58 PM