FAQs

Does Addsync API update the user details?
No. Addsync API a sync API only adds the new user into the system
Sun, 13 Dec, 2020 at 8:50 PM
Does Addsync API add the user which is already there in the system with the disabled flag as ‘0’
No. Addsync API a sync API which only adds the new user into the system
Sun, 13 Dec, 2020 at 8:52 PM
API Add call giving success but contact not adding in the list
 Add call is async call and process the request in a queue but returns the request-id for the call.  To get the status of the request. we have to use the ge...
Sun, 13 Dec, 2020 at 8:52 PM
How the Set Limit functionality works for Email
For Email- If there are 1000 users in the targeted list and we apply a set limit of 100. The campaign will get targeted to the 100 users. After that, if we ...
Sun, 13 Dec, 2020 at 8:53 PM
How the Set Limit functionality works for SMS
For SMS-  If there are 1000 users in the targeted list and we apply a set limit of 100. The campaign will get targeted to the 100 users. After that, if we w...
Sun, 13 Dec, 2020 at 8:54 PM
Does Html IFrame support in email
IFrame is not supported.
Sun, 13 Dec, 2020 at 8:58 PM
List Mailscore not giving proper records
In mailscore, the first row is always checked for email id. If the email id is got at that column then that will be considered as email column. If a primary...
Sun, 13 Dec, 2020 at 8:59 PM
RFM Segment does not have an edit option
Segments created via analytics section cannot be editable.
Sun, 13 Dec, 2020 at 9:00 PM
Unified user view - ACTIVE / INACTIVE meaning
-- ACTIVE: If the user does any inbound activity or if any outbound communication sent (any channel) in last 30 days. -- INACTIVE: If not done any inbou...
Sun, 13 Dec, 2020 at 9:00 PM
Log files path to check API logs
AddSync / Update Api Logs : /var/log/nginx/access.log(Papi2 server) Add API Logs: /var/log/api_dequeue.log(App servers) XML API Logs : /net/tmp/api_...
Sun, 13 Dec, 2020 at 9:01 PM