FAQs

What is the criteria to sent campaign through RG feature
Criteria - 1. RG should be enabled for the panel 2. Campaign size should be less than 200 KB 3. Targeted User base should be more than 10,000
Sun, 13 Dec, 2020 at 9:11 PM
JSON API domain used for Indian IDC
Domain  -- apiin.netcoresmartech.com
Sun, 13 Dec, 2020 at 9:12 PM
All lists are not coming in the dropdown while segment creation.
We show only latest used 200 lists in the drop-down
Sun, 13 Dec, 2020 at 9:12 PM
How to add UTM parameter in the link
 To get the UTM parameters in the link, enable web activity feature
Sun, 13 Dec, 2020 at 9:14 PM
How to enable rule-based personalization
Admin -> Account configuration -> In Smartech Personalization section enable Web Personalization
Sun, 13 Dec, 2020 at 9:14 PM
Not able to see an option to select segment/list while creating an in-App campaign on the panel
This option is available only for those panels that have Vertica segmentation enabled. Kindly check Vertica feature enabled or not in client config table
Mon, 14 Dec, 2020 at 2:26 AM
How to check User edit activity
Step 1 -  Check userid based on the provided email id / mobile no / foreign key in mysql db For Email - select id,email,confirmed,disabled,entered,modi...
Wed, 23 Dec, 2020 at 6:00 PM
How to delete contacts from Smartech panel?
You can remove Contacts from Lists, blacklist contacts, and also delete the contacts from All Contacts. If you remove a contact from a List (Delist), you ca...
Thu, 15 Jul, 2021 at 12:00 AM
How to export the blacklisted data with reason ?
PFB steps for downloading blacklisted data as per the reason : 1. Login to the Panel 2. Click on DATA 3. Hover over CONTACTS 4. Click on BLACKLISTED CONTAC...
Thu, 22 Jul, 2021 at 4:50 PM
How to check all the activities against a particular user till date?
You can check what all communications have gone out to a specific user till date from the panel or what all activities have been performed by the user till ...
Thu, 22 Jul, 2021 at 5:08 PM