FAQs

List Mailscore not giving proper records
In mailscore, the first row is always checked for email id. If the email id is got at that column then that will be considered as email column. If a primary...
Sun, 13 Dec, 2020 at 8:59 PM
RFM Segment does not have an edit option
Segments created via analytics section cannot be editable.
Sun, 13 Dec, 2020 at 9:00 PM
Unified user view - ACTIVE / INACTIVE meaning
-- ACTIVE: If the user does any inbound activity or if any outbound communication sent (any channel) in last 30 days. -- INACTIVE: If not done any inbou...
Sun, 13 Dec, 2020 at 9:00 PM
Log files path to check API logs
AddSync / Update Api Logs : /var/log/nginx/access.log(Papi2 server) Add API Logs: /var/log/api_dequeue.log(App servers) XML API Logs : /net/tmp/api_...
Sun, 13 Dec, 2020 at 9:01 PM
upsert is a sync call or async call
Async call.  Upsert means  - update the attribute details in the system 
Sun, 13 Dec, 2020 at 9:03 PM
Can I enable data encryption for Vertica panel
No. Vertica won't support data encryption feature.
Sun, 13 Dec, 2020 at 9:03 PM
Can I enable data encryption for US IDC panel.
No. data encryption feature not available on US IDC panels Suggestion - Kindly create a panel on Indian IDC. Do not enable Vertica.
Sun, 13 Dec, 2020 at 9:04 PM
Chat option not available for panel
We won't provide chat option for NGN panels
Sun, 13 Dec, 2020 at 9:05 PM
How many segments get auto refreshed
Latest 30 used segments get auto refreshed
Sun, 13 Dec, 2020 at 9:06 PM
When the segment gets auto refreshed
For Indian clients  -  segments get auto-refresh in the midnight
Sun, 13 Dec, 2020 at 9:07 PM