FAQs

Which all integration and plugins are available in Smartech?
Maximize the value of your existing product/business and extend customer satisfaction with range of integrations & plugins.   To know more, click...
Wed, 29 Dec, 2021 at 9:44 AM
What are the possibilities which triggers app uninstall event to Smartech against a specific user?
Below are the possibilities/reasons behind app uninstall being marked against a specific user : 1] If the registration token expires (for example, Google m...
Thu, 20 Jan, 2022 at 11:58 AM
Why there is delay in Status change from Submitted to Sent for the campaign? I had scheduled the campaign at 15:35:00 from last 5 minutes the status is still showing submitted.
This is to inform you that the cron picks campaigns every 2nd, 17th, 32nd and 47th minute of the hour. So an email campaign scheduled at 15:35:00 will o...
Fri, 11 Feb, 2022 at 12:44 PM
Can I pause or stop a Journey after activating?
Yes, the Journey can be paused or stopped after activation. Pause - This will pause the journey and won't run it the next time or won't accept n...
Fri, 11 Feb, 2022 at 12:56 PM
Automatic and Manual Segment Refresh
Imagine I upload a list of 12,000 contacts with email id and city. From this list, I create 2 segments- Segment 1: city contains Delhi and Segment 2: the ci...
Fri, 11 Feb, 2022 at 1:03 PM
How to pause a Web Push campaign?
The scheduled web push campaign can be suspended --just click on 3 dots for the particular scheduled campaign and click on suspend. However, already publ...
Thu, 3 Mar, 2022 at 6:07 PM
In Email 2.0 there is no drop-down available to select the exclude List/Segment.
If there is no suppression List/Segment created in your panel then there will be no dropdown shown under exclude contacts. You will have to first create ...
Thu, 3 Mar, 2022 at 6:11 PM
The slice and send option is greyed out for my Smartech panel
We would like to update that when frequency capping is enabled slice and sent feature wont work, please disable frequency capping then slice and send f...
Thu, 3 Mar, 2022 at 6:16 PM
Why total SMS per contacts coming to 3 even when the SMS text is 160 char?
When we copy-paste the content, hidden junk characters get added to the content and the character count get increased. In order to avoid the same, w...
Thu, 3 Mar, 2022 at 6:28 PM
How to change or Edit the page title for the Smartech panel?
Kindly follow the below steps: 1) Login to the panel 2) Click on Admin --> Misc --> Whitelabel 3) Against the Page Title mention the name and Cl...
Mon, 28 Mar, 2022 at 12:48 PM