FAQ

Different hard bounce categories with explanations.
Please find below different hard bounce categories with explanations. Bad-domain: the domain of the email address (for example '@gmail.com') is n...
Tue, 1 Feb, 2022 at 10:45 AM
Please tell me know how to remove the domain which we have already added in my EMM panel?
Please find below the steps: 1) Login to your EMM panel.       2) Click on  Admin --> Account Configuration       3) Click on Add next to Domain N...
Tue, 1 Feb, 2022 at 11:12 AM
Where can I check the domain age?
You can check the same on the global site https://www.whois.com Just mention the domain name and click on whois you will get the registered date. ...
Thu, 3 Mar, 2022 at 5:14 PM
When I am clicking on the here option to download the report or contacts received in the mail, nothing is happening?
Request you to follow the below steps to download the same: 1) Right-click on the here option received in the mail and click on the Copy link address...
Thu, 3 Mar, 2022 at 6:21 PM
Where can I store all my social link URL in EMM?
You can edit or add social link URLs under Admin--> Account Configuration --> Social  footer(Edit)
Thu, 24 Mar, 2022 at 12:55 PM
For a particular list in EMM, I want the verified user, from where can I download this?
  1. Login to the panel 2. Click on Manage --> List  3. Mousehover the list for which the verified user needs to be downloaded and click on the expor...
Thu, 24 Mar, 2022 at 3:03 PM
For a particular list in EMM, I want the blacklisted user, from where can I download this?
Thank you for reaching out to us.   1. Login to the panel 2. Click on Manage --> List 3. Mousehover the list for which the blacklisted user needs to be ...
Thu, 24 Mar, 2022 at 3:32 PM
How to remove the word [SPAM] from the subject line of the Email received on corporate Email ID?
PFB This is to inform you that the SPAM word in the subject line is getting auto fetched from your corporate firewall filter. In order to remove the s...
Thu, 24 Mar, 2022 at 3:52 PM
How to edit the data type for an attribute?
Once the data type is set for an attribute you cannot edit the same. You can opt for either of the below: 1) You will have to create a new attribute...
Thu, 24 Mar, 2022 at 4:11 PM
How to change the page title for the EMM panel?
Kindly follow the below steps: 1) Login to the panel 2) Click on Admin -->  Whitelabel 3) Against the Page Title mention the desired name and ...
Mon, 28 Mar, 2022 at 12:58 PM