FAQ

How to add Pre-defined Test Email ID in EMM to receive test campaign?
This is a DIY feature on the panel that can be done by a admin of the panel. You can follow the below steps to update the test contacts in your Smartech p...
Thu, 19 Aug, 2021 at 9:24 AM
Can email ID white-listing be done from backend? Since it will take too much time for me to white-list the ID one by one from frontend?
We do not have the feature to whitelist the email ID from backend. In any of your previous campaigns, if the user marked the mail as SPAM or abuse or un...
Wed, 25 Aug, 2021 at 12:03 PM
We need to implement DMARC policy for the email sent. Please share the setting that needs to be done on the domain for the same.
Kindly find below the settings that needs to be done at your end: _dmarc.domainname TXT v=DMARC1\; p=none\; rua=mailto:dmarc-alert@domainname NOTE: dmarc...
Wed, 25 Aug, 2021 at 5:37 PM
How does the system define Unique Click Rate?
This metric gives information on how many Unique Contacts have clicked the links present in the Broadcast. It eliminates duplicate clicks of the same link ...
Thu, 2 Sep, 2021 at 10:43 AM
What is a CC List?
If the user wants to send a copy of the email to a certain set of users then such users can be added to CC List. Such users will get a copy of the email. ...
Thu, 2 Sep, 2021 at 10:28 AM
How to create a CC List in EMM panel?
You can follow the below steps to enable the same in your EMM panel: 1) Login to your EMM panel 2) Click on Admin --> Account Configuration 3) Clic...
Thu, 2 Sep, 2021 at 10:42 AM
How do we block the mailer send to gmail.com and netcore.co.in domain in EMM?
You can achieve the same at the time of creating a campaign. 1) Login to the panel 2) Click on Campaign --> Create New --> Regular 3) Click on F...
Wed, 22 Sep, 2021 at 6:01 PM
How to check Billing report in EMM panel?
Please find below steps to check usage : 1) Login to the EMM panel 2) Go to Reports->Monthly Billable Counts 3) Option can be selected to fetch report...
Wed, 6 Oct, 2021 at 9:48 AM
What is an API and what are the different types of API?
1. What is API (Application programming interfaces): An API is a set of programming code that enables data transmission between one software product to ano...
Fri, 15 Oct, 2021 at 11:11 AM
Can we send personalizes bulk attachment using Smartech or EMM?
No, for the above request we have a different product called EMM-BPA. Using this you can send personalized bulk attachments. We request you to connect w...
Thu, 14 Oct, 2021 at 2:58 PM