DE Team

Articles to educate teams about DE related issues

Automation emails Issues
If you are not receiving journey(automation mails), first trace the log. Steps to trace log : 1. Check generation log [ECMPLOG] 2. Keep tracing until you f...
Thu, 25 May, 2023 at 4:25 PM
DKIM Errors
If you see DKIM is failing for your emails, firstly we need to check for the public key. We can check on multiple websites like or mxtoolbox....
Thu, 25 May, 2023 at 4:31 PM
DMARC Failures
Firstly, examine the DMARC record on and look for any errors. If no errors seen, then there is no issue with DMARC DNS reco...
Thu, 25 May, 2023 at 4:48 PM
Unsuccessful delivery of emails
In case of emails doesn't get delivered, it could be due to generation/injection/delivery related issues. 1) To determine whether the emails are being ...
Thu, 25 May, 2023 at 4:54 PM