If you are not receiving journey(automation mails), first trace the log.
Steps to trace log :
1. Check generation log [ECMPLOG]
2. Keep tracing until you find the email has hit final delivery server
3. Check log on delivery server [PMTA or Halon].
To Validate the configurations :-
1. If you are receiving mail but the DKIM is not signing on sender domain.
2. Envelope sub-domain is not on sending domain.
Please check if the DNS is done & check if the routing is done. Envelope, Sending Domain and DKIM has to be same domain
If you still find any issue please reach out to DE.
Automation emails Issues Print
Modified on: Thu, 25 May, 2023 at 4:25 PM
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