As you may already know, the only PII stored within the CPaaS panel is the recipient’s email address, and this is retained solely for reporting purposes. Within the Live Feed section, all email IDs are intentionally masked to ensure data security. This masking ensures that even in the unlikely event of unauthorized access to your CPaaS account, no one can view sensitive PII such as recipient email addresses.
However, when you download the detailed report from the Live Feed section, the system sends you an email notification containing a download link. The file generated via this link includes the recipient email IDs in their unmasked format, as it is intended for legitimate reporting and analysis by authorized users.