Prerequisites for Better Resolution:

  • CEE account Login Credentials

Initial Verification Steps to be Followed:

  1. Confirm Access to Account Configuration:
    • Ensure the user has access to the "Account Configuration" section in the CEE account. 

Resolution Steps to be Followed:

  1. Step 1: Log in to the CEE Account:

    • Log in to the CEE account using the provided credentials.
    • Navigate to Profile -> Account Configuration.
    • Screenshot:


  2. Step 2: Search for Frequency Capping:

    • In the "Account Configuration" section, search for "Frequency Capping."
    • Screenshot:


  3. Step 3: Enable Frequency Capping:

    • Once you locate "Frequency Capping," click on "Enable" to activate it.
    • Screenshot:



Resolution / Next Steps:

  1. [Reason 1]:

    • Inform the client that Frequency Capping has been successfully enabled.
    • Provide clarity on why Frequency Capping was activated.
    • Provide Screenshot

  2. [Reason 2]:

    • If there are any issues with enabling Frequency Capping, escalate to cross-functional teams for further investigation.
    • Provide findings by sharing relevant details like Problem statement, Logs, Screenshots, Reference cases.

Escalation Path:

  1. Initial Verification:

    • If there are issues after enabling Frequency Capping:

  2. Further Investigation by Helpdesk:

    • If the issue persists after enabling Frequency Capping:

      • CAT Escalation:

        • Escalate to: SME
        • Contact: SME1 / SME2
        • Email: Ticket with internal note and investigation
        • Slack Channel: [Your respective channel within Support]

      • Cross-functional Escalation:

        • Escalate to: Cross-functional Teams
        • Contact: DE/Integration/PS/SRE
        • Email: Child ticket to the appropriate team
        • Slack Channel (Only for escalation): [Your respective channel with Cross Functions]

Feedback on Playbook:

Please provide your feedback on the playbooks using the following link: Feedback Form