Prerequisites for Better Resolution:
- CEE Account Login Credentials
- Recommended API Call Limit: 50,000/day
Initial Verification Steps to be Followed:
- Confirm Access to Account Configuration:
- Ensure that the user has access to the "Account Configuration" section in the CEE account.
Resolution Steps to be Followed:
Step 1: Log in to the CEE Panel:
- Log in to the CEE account using the provided credentials.
- Navigate to
Profile -> Account Configuration
. - Screenshot:
Step 2: Search for API Call Limit:
- In the "Account Configuration" section, search for "API Call Limit."
- Screenshot:
Step 3: Modify API Call Limit:
- Once the API call limit option appears, change the limit as needed.
- Note: The recommended limit is 50,000 API calls per day.
- Screenshot:
Step 4: Save the Changes:
- After modifying the API call limit, click on "Save" to apply the changes.
- Screenshot:
Resolution / Next Steps:
[Reason 1]:
- Inform the client that the API call limit has been successfully increased.
- Provide clarity on why the limit was increased.
- Provide Screenshot
[Reason 2]:
- If there are any issues with modifying the API call limit, escalate to cross-functional teams for further investigation.
- Provide findings by sharing relevant details like Problem statement, Logs, Screenshots, Reference cases.
Escalation Path:
Initial Verification:
- If there are issues with increasing the API call limit:
- Contact: Care/CEE Helpdesk
- Email: care@netcorecloud.com (only for NA/US region), helpdesk@netcorecloud.com
- Slack Channel (Only for escalation): [Your respective channel with Care / Helpdesk]
- If there are issues with increasing the API call limit:
Further Investigation by Helpdesk:
- If the issue persists with increasing the API call limit:
CAT Escalation:
- Escalate to: SME
- Contact: SME1 / SME2
- Email: Ticket with internal note and investigation
- Slack Channel: [Your respective channel within Support]
Cross-functional Escalation:
- Escalate to: Cross-functional Teams
- Contact: SRE
- Email: Child ticket to the appropriate team
- Slack Channel (Only for escalation): [Your respective channel with Cross Functions]
- If the issue persists with increasing the API call limit:
Feedback on Playbook:
Please provide your feedback on the playbooks using the following link: Feedback Form