There can be below given reasons for your account to be in disabled mode,
-If you have not used your account for more than 12 months for sending any emails.
-If your credits are over and you haven't recharged or paid your monthly plan your account.
-Your account gets disabled if you have more than a 5% hard bounce rate and you will get an email regarding the same.
-Our spam filters might have detected that your account is sending some phishing emails and you will get an email regarding the same.
-Our spam filter could also have detected that the warmup plan given by Netcore Email API is not being followed and promotional/marketing emails are sent by you on large scale. The same will be conveyed to you over email.
-If these are not the reasons for your problem, you can reach us on 24X7 Chat support so as to help you identify the exact reason for this issue and get your services activated on priority.
-You can also contact the compliance team at help@netcorecloud.com.