Campaign Suspension and How to Find the Reason
If you find that one of your campaigns has been suspended, here are steps you can take to find out the reason for the suspension. Here's how you can do it:
1. Login to the panel: First, log in to your account and navigate to the Engagement Dashboard.
2. Go to the Campaigns section: Once you're in the Engagement Dashboard, find the Campaigns section and click on it to view all of your campaigns.
3. Locate the suspended campaign: Look for the campaign that has been suspended. It will be marked as such in the list of campaigns.
4. Hover over the suspended message: When you hover over the suspended message, a popup will appear showing the reason for the campaign suspension.
5. Refer to the campaign suspension reasons document: If you need more information about the reason for the campaign suspension, you can refer to this document: https://cedocs.netcorecloud.com/docs/campaign-suspension-reasons
By following these steps, you can quickly and easily find out why your campaign has been suspended. Understanding the reason for the suspension can help you take the necessary steps to resolve the issue and get your campaign back on track.
If you have any further questions or need assistance, feel free to reach out to our customer support team for help.